Training Program Factors to Develop the Competency of Regional Operating Officer (ROO) in the Virtual Service Provider Office (VSPO) in Thailandca | Chapter 02 | Current Research in Language, Literature and Education Vol. 2

 The virtual regional service provider (VRSP) is a crucial management mechanism intended to implement the health service system's development plans and to bring all aspects of the health system together. However, no formal virtual service provider office (VSPO) has been established to support the executive's activities, and no operations practitioners have been deployed to build the capacity of regional operating officers (ROO) in each province. The goal of this article is to examine training programme characteristics that contribute to the development of ROO competency in Thailand's VSPO. The regional service provider has a decentralisation dimension to deal with local health issues, including a pastoral systems method.

Design/Methodology/Application: This is a descriptive study that used the structural equation model. The research sample included 274 executives and 664 practitioners in the Vice Chief of the provincial health office from each of the 12 regions; the study's tools included an executive questionnaire and a VSPO questionnaire; and the data was statistically analysed using three methods: exploratory factor analysis (EFA), second-order confirmatory factor analysis (second-order CFA), and path analysis (PA).

The variable model was made up of ten factors chosen from 40 variables: service plan and personal administration, summary to present to VSPO administrators, network management and team building, summary to adjust strategies, key performance indicator (KPI) and action plan, new management skills, system thinking, analytical thinking, synthesis thinking, conflict management style, and leadership; presentation of methods and data.

Originality/Value: The ten factors of the variable model of training programme factors to develop the competency of ROO in the VSPO in Thailand had high construct validity and were analysed using three methods, namely EFA, second-order CFA, and PA, which were appropriate for developing a training programme.

Author(S) Details 

Phongpisanu Boonda
Faculty of Public Health and Allied Health Sciences, Praboromarajchanok Institute, Thailand.

Aree Preedeekul
Faculty of Education, Naresuan University, Phitsanulok, Thailand.

Phataraphon Markmee
Faculty of Public Health, Naresuan University, Phitsanulok, Thailand.

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