Group Analysis of Official Hotel Classification Systems: A Recent Study | Chapter 1 | Current Approaches in Science and Technology Research Vol. 4

 The current study examines official classification systems in order to identify common, significant sectors and criteria. Some criteria reflect certification bodies', countries', and the hotel industry's perceptions on what is important for a hotel to provide. Official categorization systems state their fundamental principles, which vary from one to the next and are not all met at the same time. Consumer protection, tourism planning, and marketing are the three most common reasons given by most countries for establishing a formal rating system. Through the use of official classification systems, the study will present the procedures used in the hotel business. It will add to the existing expertise of hoteliers, institutions, and organisations that develop hotel certification systems, as well as the tourism industry's overall understanding.

Hotel classification systems are methods for keeping the hotel industry's high standards. In addition, the classification of hotels is heterogeneous. The variety of ranking categories and the marks utilised are common points, but when the needs of each category's criteria are examined, highly varied conditions emerge, sometimes even within the same country. Nonetheless, due to the wide variety of classification systems, lodging kinds, and the cultural, environmental, and economic contexts in which the systems work in different nations, introducing a categorization system for hotels is a difficult task. This research yielded a recommended model hotel classification system that, based on the kind and category of accommodation, will directly help to decreasing the risk of not meeting customers' expectations and providing hotel services more efficiently. Customer expectations must be managed effectively in order for the tourism industry to remain viable.

The data for the survey came from the analysis and processing of 39 classification systems used in various countries and continents.

Author(s) Details

Akrivi Vagena
Department of Business Administration, University of Patras, 26504 Rio Achaia, Greece.

Gerassimos Manoussakis
Department of Surveying, National Technical University of Athens, 9 Iroon, Polytechneiou, Zografos 157 80, Greece.

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