The purpose of the chapter is to
explore the readiness of local governments (municipalities) in South
Africa to transform to be able to deliver services to
its citizens using ICT. The study applied
Structuration Theory (ST) and drew on the concepts of
duality of structure and action particularly: the
enactment of technology-in-practice (ETiP) as a lens to
understand and interpret the social construct.
The objective was to determine the factors contributing
to the readiness of municipalities to adopt ICT
to transform the way and manner they deliver essential
services to the public. The concept
“Transformational e-Government” (TeG) is discussed in
this chapter to analyse the determinant
factors influencing service delivery. This chapter
aimed to analyse the readiness of South African local government when rendering services through information and
communication technology (ICT). An interpretive
case study methodology where semi-structured interviews were used to collect
information. The findings were that out of the 15
participated municipalities only 7% were ready for
TeG initiatives, 60% were near ready and 33% have a
long way to go to implement TeG initiatives.
The results also showed that 5 out of the 8 Metro
Cities in South Africa were ready to implement TeG
initiatives successfully. The implications of the study
were that, the ST is able to provide the lens
through which to understand, interpret and determine
the factors contributing to the readiness of
municipalities to implement TeG to improve service
delivery.
Author
(s) Details
Michael Twum-Darko
Faculty
of Business and Management Sciences, Cape Peninsula University of Technology,
Cape Town, South Africa.
View Book :- http://bp.bookpi.org/index.php/bpi/catalog/book/254
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