The purpose of this article is to investigate how the service quality of a fitness centre is influenced by ageing adults. The quality of fitness centre service was shown to be influenced by five factors: employees or working staff, activities or programmes supplied by the facilities, locker room conditions, physical and workout environment. The findings will be used by researchers to undertake additional research on the fitness centre and the necessity to provide high-quality service to ageing seniors. The findings can be used to help ageing adult fitness centre owners enhance their service quality, as well as business owners who want to recruit ageing adults as consumers. This study finds and examines the fact that fitness centres, as one type of venue where people go to exercise, are open to everyone, including older seniors.
Author
(S) Details
Norina Ahmad Jamil
Fakulti
Pengurusan Perniagaan, Universiti Teknologi MARA Cawangan Selangor, Malaysia.
Irwan Ibrahim
Malaysia
Institute of Transport, Universiti Teknologi MARA, Malaysia.
Afizan Amer
Universiti
Teknologi MARA, Cawangan Negeri Sembilan, Malaysia.
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