Since the 1990s, a 100% Exporting Food Manufacturing Company
located at SEEPZ, Andheri-East, Mumbai has been working. This organisation has
been accredited by the European Certifying Organisation for the development of
a quality management framework in compliance with the ISO 9001-2000 standard.
As a Certification Organisation Quality System Auditor, I had the ability to
perform all Initial (Certification) Audits, followed by this customer
organisation's Surveillance Audits. I discovered via Audit during my second
visit to this organisation that almost all goods exported were delayed
deliveries. The Organization did not, however, take any action to remove this
issue. I continued the Audit Cycle and traced the source by taking this Audit
trail. With my prior experience of performing Value Added Audits, I performed
one experiment with the employees of the Company, apart from issuing
non-compliance. I discovered in the subsequent Surveillance Audit that there
was a change in paradigm in Performance. Then on, there was no delayed delivery.
Author (s) Details
Gururaj Kulkarni
Kirloskar Electric Co., Bangalore and Hubli, India, Crompton Greaves Ltd.,
Mumbai, India, Prince Containers Pvt. Ltd./Prince Multiplast Pvt. Ltd. Mumbai,
India, JASANZ (Joint Accreditation Scheme for Australia and New Zealand),
Canberra, Australia and Quality Council of India at National Accreditation
Board for Certification Bodies, New Delhi (based in Mumbai), India.
View Book :- https://bp.bookpi.org/index.php/bpi/catalog/book/276
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