Financial inclusion has evolved significantly in recent
years, transforming from a niche concern to a global priority. On the other
hand, the banking system plays a critical role in promoting financial inclusion
globally. In Cameroon, the government has launched initiatives such as the
"National Financial Inclusion Strategy" to promote financial
inclusion and increase access to financial services. This study investigates
the attitudes of bank employees towards financial inclusion in Cameroon. This
study employed a mixed-methods research design, combining quantitative and
qualitative approaches. A survey of 25 bank employees and a comprehensive
analysis using multiple linear regression yielded significant findings. The
results reveal a positive association between Attitudes Towards Financial
Inclusion (ATFI) and attitudes towards underserved groups (ATUG), perceived
importance of financial literacy (PIHL), and financial inclusion training
(FIT). However, a negative correlation was observed between ATFI and bank
policies and procedures (BPP) and Cameroon's Anglophone Regions Employees'
Perception (CR). The model effectively explains 91.9% of the variance in ATF.
These findings have important implications for the banking sector, suggesting
that enhancing bank employees' attitudes towards financial inclusion through
targeted training programs and strategic adjustments to bank policies and
procedures can lead to improved financial inclusion practices. Future research
could delve deeper into the impact of financial inclusion training programs on
bank employees' attitudes and behaviours, and explore the role of bank policies
and procedures in promoting financial inclusion.
Author(s) Details
John Carlvin Piyinchu
Department of Banking and Finance, Faculty of Economics and Management
Sciences, The University of Bamenda, Cameroon.
Please see the book here :- https://doi.org/10.9734/bpi/nabme/v10/6345
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