The hospitality industry is fundamentally people-centric,
with service quality, guest satisfaction, and organisational performance shaped
directly through employee–guest interactions. In response to persistent
challenges such as high employee turnover, emotional labour, labour shortages,
and rapid technological change, Human Resource Strategies for Hospitality
Excellence positions Human Resource Management as a strategic capability rather
than an administrative function. The book provides an integrated and
theory-driven examination of how strategic HR practices contribute to employee
retention and sustainable organisational performance in hospitality contexts.
The book draws explicitly on established theoretical
frameworks, including the Resource-Based View, Job Demands–Resources model, Job
Characteristics Model, Service–Profit Chain, Socio-Technical Systems theory,
and the Technology Acceptance Model. These perspectives are synthesised to
explain the mechanisms through which HR systems, leadership practices, job
design, and digital HR technologies influence employee experience, engagement,
service behaviour, and performance outcomes. Central themes addressed include
employee well-being and experience, technology acceptance in HR systems,
ethical and human-centred HRM, workforce flexibility, and strategic talent
management.
By integrating people, technology, and ethical
considerations within a coherent conceptual framework, the book bridges the gap
between academic theory and hospitality practice. It offers evidence-based
insights for managers and HR professionals while advancing scholarly
understanding of strategic HRM in service-intensive environments. The book is
intended for postgraduate students, researchers, and industry practitioners
seeking a comprehensive and applied understanding of human resource strategies
for hospitality excellence.
Author(s) Details
Dr. Mahasweta Ghosh
NSHM, Durgapur, India
Please see the book here :- https://doi.org/10.9734/bpi/mono/978-81-999106-2-1
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