Human Resource Strategies for Hospitality Excellence - Driving Employee Retention and Organizational Performance |Book Publisher International

 

The hospitality industry is fundamentally people-centric, with service quality, guest satisfaction, and organisational performance shaped directly through employee–guest interactions. In response to persistent challenges such as high employee turnover, emotional labour, labour shortages, and rapid technological change, Human Resource Strategies for Hospitality Excellence positions Human Resource Management as a strategic capability rather than an administrative function. The book provides an integrated and theory-driven examination of how strategic HR practices contribute to employee retention and sustainable organisational performance in hospitality contexts.

 

The book draws explicitly on established theoretical frameworks, including the Resource-Based View, Job Demands–Resources model, Job Characteristics Model, Service–Profit Chain, Socio-Technical Systems theory, and the Technology Acceptance Model. These perspectives are synthesised to explain the mechanisms through which HR systems, leadership practices, job design, and digital HR technologies influence employee experience, engagement, service behaviour, and performance outcomes. Central themes addressed include employee well-being and experience, technology acceptance in HR systems, ethical and human-centred HRM, workforce flexibility, and strategic talent management.

 

By integrating people, technology, and ethical considerations within a coherent conceptual framework, the book bridges the gap between academic theory and hospitality practice. It offers evidence-based insights for managers and HR professionals while advancing scholarly understanding of strategic HRM in service-intensive environments. The book is intended for postgraduate students, researchers, and industry practitioners seeking a comprehensive and applied understanding of human resource strategies for hospitality excellence.

Author(s) Details

Dr. Mahasweta Ghosh
NSHM, Durgapur, India

 

Please see the book here :- https://doi.org/10.9734/bpi/mono/978-81-999106-2-1

Organizational Resilience, Innovation and Firm Performance in Hospitality Industry in Ghana: Moderating Roles of Social Ties | Chapter 4 | An Overview on Business, Management and Economics Research Vol. 7

This study examines the impact of organizational resilience on innovation performance and firm performance in the hospitality sector in Ghana. the study employed a quantitative research method - using data from key informants within the hospitality landscape, the findings indicate organizational resilience has a positive and significant impact on innovation performance. Innovation performance is particularly important in a rapidly changing business environment, where the ability to develop new products, services, and processes can give businesses a competitive edge.  Participants will be selected using a random sampling technique to ensure an adequate representation. Specifically, our results suggest that firms that develop resilience capabilities are more likely to engage in exploratory innovation, which involves developing new products, services, or business models that are not directly related to existing offerings. We also find that firms that invest in developing resilience capabilities, foster a culture of innovation, and focus on incremental innovations are more likely to achieve competitive advantage and long-term success. In addition, social ties appear to be particularly important for firm resilience. Using cross-sectional details from respondents in the hospitality landscape, the findings revealed there is a positive association between organizational resilience, innovation and firm performance. The relationship between organizational resilience and the firm performance had an R2 value of 0.238. These findings have important implications for managers in the hospitality industry in Ghana, as they highlight the importance of developing resilience capabilities to facilitate innovation and enhance firm performance in a highly uncertain and volatile industry.

Author(s) Details:

Lydia Asare-Kyire,
Department of Entrepreneurship and Finance, Kumasi Technical University, Ghana.

Owusu Ackah,
Jayee University College, Ghana.

Charles Akomea Bonsu,
Department of Entrepreneurship and Finance, Kumasi Technical University, Ghana.

William Ansah Appienti,
Department of Entrepreneurship and Finance, Kumasi Technical University, Ghana.

Please see the link here: https://stm.bookpi.org/AOBMER-V7/article/view/13011

British Colonialism in Kenya during 1895 to 1965: It’s Implications on the African Family Stability in Embu North Sub-County | Chapter 7 | Recent Trends in Arts and Social Studies Vol. 8

 The object concerning this study was to test colonialism and its’ association on the African family security in Embu North Sub-County of Kenya from 1895 to 1965. The amalgamation of the geographical, allowable, cultural, semantic, political, mental/epistemic, educational, and/or financial sovereignty of one group of people by another (extrinsic) community of community is known as colonialism. The many forms of regional dominance dictated by European powers over non-Europeans are referred to as "European expansionist doctrine." Stable communities are buxom on a fundamental basis of family principles. A community that was groomed to fight for the preservation of their sophistication was necessary to assert the genuine established family value arrangement against a tsunami of shift comparable to that brought about by westerly imperialism. The explanatory research design was used for the investigation. Data arose secondary, recorded as actually having happened, and oral sources. Using the increasing sampling means, the researcher collected a valuable sample of 50 respondents for the interview. To enact the study's validity and dependability, dossier from secondary, recorded as actually having happened, and oral sources were rooted. The discussion starts with few of the customary beliefs that the Aembu grasped at the time expansionist doctrine was imposed on Kenya in 1920, moves on to by virtue of what these aspects were completed activity in family and communal existence among the Aembu, and permanently discusses how the Aembu were smart to maintain these kin practices and values during the pioneering period from 1920 to 1965. The pioneering experience and its belongings on the stability of African offspring in the research region were examined utilizing the Cultural Evolution hypothesis. The study settled that; the Aembu were polygamists whose homesteads comprised several houses for different appendages; they had a supreme assembly Kiama kia Ngome and were mixed farmers; they had an elaborate kin value arrangement with strict safeguards on friendly, political and financial aspects that ensured a very constant family unit. Missionaries reported in Embu North Sub-County at Kigari in 1910 and built the first station; there was coordinated effort completely female circumcision and ensure purity was exercised alternatively polygamy. There were positive and negative associations on family principles after imposition of expansionist doctrine; people deserted some cultural practices, embodied others. The offspring values that the Aembu crowd maintained before and during expansionist doctrine were circumcision (particularly female circumcision), the culture of tradition payment, designating system, hospitality, and bigamy. These family principles were evident in their cultural attitudes and practices and served to disclose their unique African identity. They were grasped in high regard, gived the test of time and were preserved from 1920 to 1965.The study decided that the coming of the British missionaries to Embu North Sub-County jolted on the Aembu family value plan and led to educational subjugation.This study has Contributed to the colonial historiography of the Aembu of Embu North Sub-County, Kenya.

Author(s) Details:

Lizza Nkirote Kaaria,
Department of Humanities, Chuka University, Kenya.

Caroline Kithinji,
Department of Humanities, Chuka University, Kenya.

Please see the link here: https://stm.bookpi.org/RTASS-V8/article/view/11884