Organizational Commitment and Job Satisfaction on Organizational Citizenship Behavior in the Public Sector in Indonesia

The goal of this study was to see how organisational commitment and work satisfaction influenced organisational citizenship behaviours in public sector organisations. Employees of the local water firm "Tirta Mahakam" in Kutai Kartanegara Regency were the focus of this case study. For firms that prioritise customer happiness, service quality will almost always be a primary factor. This is done in order to boost business and organisational performance. The organization's human resources are critical to providing high-quality services. The organisation need high-performing human resources. Human resources/employees with strong OCB are thought to be more capable of performing well. That is why it is critical for businesses to develop employees with high OCB. This research used a quantitative approach to conduct a causal associative investigation. A closed questionnaire was used to collect data from a total of 83 respondents. Simple random sampling was used to select respondents. The findings revealed that organisational citizenship was influenced by both work satisfaction and organisational commitment at the same time. Organizational citizenship behaviour was affected in part by job satisfaction. Organizational citizenship behaviour was affected in part by organisational commitment. Job satisfaction has been shown to have the greatest impact. To complement this research, additional studies may include other characteristics that can influence OCB, such as leadership style, years of service, leadership trust, and organisational culture.

Author(s) Details:

Iskandar .,
Faculty of Economics and Business, Kutai Kartanegara University, Indonesia.

Mawardi .,
Faculty of Economics and Business, Kutai Kartanegara University, Indonesia.

Please see the link here: https://stm.bookpi.org/NIEBM-V6/article/view/6195

Self-Efficacy and Organizational Citizenship Behavior toward Quality of Teacher Service Indonesia, Case in Banten Province | Chapter 3 | Current Research in Language, Literature and Education Vol.4

The goal of this study was to see how strong the link between teacher self-efficacy, OCB, and teacher service quality was. Teacher self-efficacy is a belief in one's own talents, such as self-assurance, flexibility, cognitive capacities, intelligence, and motivation. Meanwhile, instructors' Organizational Citizenship Behavior (OCB) is a voluntary behaviour in which they educate beyond the school's norms. These two criteria are thought to have an impact on service quality in order to attain high-quality education. To attain this purpose, a survey method was used to conduct research on instructors in Cilegon City. The Scientific Identification Theory to Conduct Operation Research in Education Management (Sitorem) approach is then utilised to determine the relationship between variables and the weight of each indication of each variable. In this study, 179 teachers were used as samples. A proportionate random sampling strategy was employed to select the sample. The findings revealed that the teacher self-efficacy and OCB variables, as well as the teacher service quality variable, had a positive and significant association. (r y1 = 0.626(P0.01)) is the value of the correlation coefficient between teacher efficacy and service quality. Meanwhile, (r y2 = 0.316(P0.01)) is the correlation coefficient between OCB and service quality. According to the findings of the study, teacher self-efficacy and OCB can increase service quality.

Author(s) Details:

Ismatullah .,
Educational Office of Kota Cilegon, Banten, Indonesia.

Please see the link here: https://stm.bookpi.org/CRLLE-V4/article/view/6154

Study on the Influence of Work Environment on Head Nurses' Managerial Innovation and Organizational Citizenship Behaviour | Chapter 02 | Issues and Development in Health Research Vol. 6

Objective: With the rapid changes and competitiveness of health care organisations around the world, organisations must recruit and retain skilled and inventive nurses who act as citizens. This is difficult to do without a good work environment. The natural surroundings of the physical and emotional qualities of a working area to which nurses devote the majority of their working hours are referred to as the work environment. Managers, staff nurses, and patients benefit from a creative, stimulating, joyful work environment. It boosts patient outcomes, nurse productivity, and creativity. At Mansoura University Hospital (MUH) and Elmahala Chest Hospital, the current study intends to evaluate the influence of work environment on management innovation and organisational citizenship behaviour (ECH).

Materials and Procedures: The research was carried out at MMUH and Elmahala Chest Hospital in Mansoura, Egypt (ECH). A total of 140 nurses were included in the study. Managerial Innovation Questionnaire, Work Environment Questionnaire, and Organizational Citizenship Behavior Questionnaire were used in this study.

The overall working environment at the main university hospital was better (37.1%) than at Elmahala Chest Hospital (31.4 percent ) Also, at the main university hospital, there was more agreement on managerial innovation than at the Elmahala Chest Hospital (21.0 percent , 14.3 percent ) Elmahala Chest Hospital (48.6%), rather than Main University Hospital, had the greatest total organisational citizenship behaviour agreement (44.8 percent ). Finally In both settings (**p0.01), there is a clear positive significance relationship between total work environment and total management innovation and citizenship behaviour.

Conclusion: Improving the working environment has the potential to improve managerial creativity and organisational citizenship behaviours.

Recommendations: Efforts should be made to create a healthcare environment that fosters innovation and corporate citizenship. Nurses should also be involved in creating corporate goals and making choices in order to create organisational citizenship behaviour.

Author(S) Details

Awatef Hassan Kassem
Department of Nursing Administration, Faculty of Nursing, Mansoura University, Egypt.

Maysa Fekry Ahmed
Department of Nursing Administration, Faculty of Nursing, Mansoura University, Egypt.

View Book:- https://stm.bookpi.org/IDHR-V6/article/view/4235